Batwalk Support
My steps aren't counting
On your Apple Watch, open Settings › Health › Apps › Batwalk and turn on Steps. Return to Batwalk, swipe to the egg page, tap More (…), and choose Step access › Update steps. If you have not walked today, walk a few steps and try again.
A zero reading can mean no walking, delayed Health data or limited access; it does not prove permission was denied. Batwalk reads the Health data available on your Watch. The iPhone companion does not send phone step totals to the Watch.
My egg says it's ready but nothing happens
Turn the Digital Crown or tap the egg three times to crack it open. If you prefer a button, Hatch does the same. The outcome was fixed when the egg was created, so closing the app mid-hatch never loses the bat.
Do I need to buy the full collection?
No. Update both apps: every launch bat, all five eggs, Shiny variants and Friendship levels are now free. Previous collections and names stay yours. The former Full Unlock is no longer offered in the app; no restore is needed to access gameplay.
I got a new Apple Watch. Where are my bats?
Open Batwalk on your iPhone first, then on the new Watch. The Watch offers Restore my bats from the iPhone's copy of your collection. Your current egg and step accounting start fresh; bats, names and friendship come back.
What is Moon Dust?
New duplicates give Friendship XP and level up your existing bat; XP continues accumulating at Lv. 5. Moon Dust from an earlier version stays yours. Four saved dust can call a bat you have not met, but new hatches no longer earn dust.
Does Batwalk ever punish me for not walking?
No. Bats never get hungry, never leave and never lose levels. Day is for company, night is for play, and your egg simply waits for you.
Where are my weekly recap and monthly outfit?
Open Memories on iPhone for Week card and This month. Bronze, Silver and Gold are cosmetic milestones, never species gates. On Watch, open the egg page, Options, then Outfit to choose an earned accessory. Optional weekly and challenge reminders are in iPhone Settings; notifications reflect the latest collection received from your Watch.
How do birthday hats work?
In iPhone Settings, open Birthday, choose a month and day, and tap Save on Watch. Open both apps until the Watch confirms. Your companion wears a tiny hat on that day even without a hatch. A bat hatched on your birthday keeps that year's hat permanently; later years have different colours. February 29 is celebrated on February 28 in non-leap years. Hats never change steps, eggs, odds, or Friendship. Turn Birthday hat off and save again to remove the date; existing keepsakes stay yours.
Contact
Email jack@aimanjack.com — include your Watch model and watchOS version. Read the privacy policy.
Sharing a birth certificate
Open a meeting in Memories, then tap Share card. To include that egg's steps and days, open Batwalk on both devices and tap Include my steps and days. Older hatches may not have a saved walk receipt. You can always share the card without those details, or turn them off in iPhone Settings → Show steps on shared cards. The collection poster is in Collection.